Delete your Runo account

1. Open Runo and go to Settings.
2. Under Account, tap your email address.
3. Tap Delete account.
4. Type your email address to confirm.

Your account and data are deleted right away and you are signed out. There is no grace period and it can’t be undone.

Sign in at runo.app and use the “Cancel my account” button on your account page.

• Your account, name, email and sign-in details.
• Your activities, training settings and Plan Notes, including the activities imported from Strava.
• Your Messages and push notification tokens.
• Your PostHog analytics profile and session replays.
• Your Strava connection. We tell Strava we are disconnecting.
• Any Coach Assistant conversation about you.

If you are a Coach, your Messages stay in your runners’ timelines, shown as “Former coach”.

Some copies are held by the companies that help us run Runo, and they delete them on their own schedule: server logs at Heroku, emails at Mailgun, error reports at PostHog and Rollbar, and requests processed by Anthropic. The Privacy Notice describes each one.

Email [email protected] from the address on your account with the subject “Delete my Runo account”. We delete it by hand within 30 days and reply when it’s done. For other requests, such as a copy of your data, see “Your choices and requests” in the Privacy Notice.