Privacy Notice

Runo is a training log for runners. This notice explains what we collect, who receives it, how long it stays, and how to delete it. Runo is operated by Chip Jackson, an individual doing business as Runo (“Runo”, “we”, “us”). Questions or requests: [email protected]

• You can delete your account and data yourself, in the app, at any time. How to delete your account.
• We don’t sell your personal information and we don’t show ads in Runo.
• Some of your data goes to other companies that help us run Runo. They are listed below.
• Runo AI and the Coach Assistant send your messages and training information to Anthropic’s Claude models to write replies and plans.
• We record how the app is used, including screen recordings that can show your Messages.
• Runo is for people in the United States who are 16 or older.

Your email address and name, and a profile from Strava if you connect it. Your Strava connection token is stored so we can keep importing your runs. If you connect intervals.icu for Watch sync, your intervals.icu connection token and athlete ID are stored so we can keep your planned runs on your intervals.icu calendar. When you sign in we also record your IP address, and keep it for your current and previous sign-in.

If you ask on our website for the link to Runo, or to be emailed when Runo is ready for your phone, we collect your email address and whether you use an iPhone or an Android phone. We also keep your recent race time, if you entered one, to set up your level. Right after you leave your email we ask a few optional questions about your running: how many days a week you run, what you record your runs with and whether you use Strava, your goal race, your weekly distance, a recent race and how you heard about Runo. We keep the answers you give, use them to set up your plan, and use them to decide who we invite to the beta. We also send the answers, including what you write about how you heard about Runo, to PostHog, our analytics provider, so we can see which runners the ads bring. We also keep which ad or link brought you to the page, and the analytics identifier your browser has for the website. If you came from a Google ad, the link you followed carries an ad click identifier from Google. We keep it with your email, and may send it back to Google, with the time you left your email, so we can see which ads lead to sign-ups. We don’t send Google your email. We use the email to send you the link, or to tell you when Runo is ready for your phone, and for nothing else. If you use an Android phone and we invite you to the beta, we add your email to Runo’s tester list on Google Play, so that you can install Runo, and then email you the link to join. If you then create a Runo account, we match it to your request by your email, so we know which ads bring runners to Runo, and we start your account with the race time and goal race you entered, and suggest your weekly distance and days per week in setup, unless you have already entered them. If you ask on our website to hear when Runo adds a feature, such as support for your watch, we send your email and that feature to PostHog, our analytics provider, and use the email only to tell you when the feature is ready.

Your activities, laps, distance, pace, heart rate, elevation and other details that Strava or you enter, and the start location of your runs from Strava. Your training settings: goal race, recent race, weekly mileage, training schedule, max heart rate, Plan Tier and level history. Your Plan Notes, which are free text you write about your training, and may include things like injuries or travel. The weather at the time of each run, which we look up from the run’s start location.

Messages you send and receive in Runo, including those written by Runo AI or a Coach, and their read status and the dividers between Coaches or plans.

Runo never asks for your phone’s location until you tap “Use my current location” in the forecast. If you allow it, your phone’s location is sent to our server with each forecast request, so we can look up the weather where you are. We don’t save it to your account, but the request, including the coordinates, shows up in our server logs at Heroku. The forecast place you choose, whether your phone’s location or a city you search for, is kept on your phone only. Without a choice, the forecast is read at the start of your most recent outdoor run.

If you allow notifications, a token that identifies your phone so we can send reminders and message alerts. The notification doesn’t include the text of your Messages.

How you use the app and the website: screens and pages you open, buttons you tap in the app, errors and crashes, and your device type and operating system.

The website uses a session cookie to keep you signed in, plus a second one if you choose to stay signed in. The Runo website and the Coach Portal also store an analytics identifier in your browser. The Runo website does not use advertising or cross-site tracking cookies.

• To run your account, import your runs and show your calendar and trends.
• To write and adjust training plans for you, using Runo AI or a Coach.
• To send workout reminders, message alerts and sign-in emails, and the link to Runo, or a note that it is ready, when you ask for it on our website.
• To tell which of our ads brought you to Runo.
• To set up your plan from the answers you gave on our website, and to decide who is invited to the beta.
• To show weather for your runs and forecast.
• To understand how Runo is used, find bugs and improve the product.
• To prevent abuse and to comply with the law.

We share data only with the companies below, and only what they need. Each has its own rules for how long it keeps data, which still apply after you delete your account.

• Strava – your sign-in connection, and your runs, which we receive from them. We tell Strava when you delete your account.
• intervals.icu – only if you connect it. Your planned runs for the next seven days: date, title, description, and each lap’s distance or time and target pace. They go to your intervals.icu calendar, and from there to your watch. We tell intervals.icu when you disconnect or delete your account. Workouts already on your intervals.icu calendar stay there.
• Anthropic – the company behind the Claude models. Runo AI and the Coach Assistant read your Messages, settings, Plan Notes and training summaries to write replies and plans. The Coach Assistant and Week Recap also send your name. Anthropic’s published policy today is to delete API inputs and outputs within 30 days, longer if they are flagged for violating its usage policy or as required by law, and not to train its models on them.
• Open-Meteo – the coordinates of your runs, or of your phone if you choose “Use my current location” in the forecast, and the city names you search for, with nothing that identifies you.
• PostHog – usage analytics, session replays and error reports from our server, tied to your user ID, name and email, and the answers you give to the questions on our website.
• Google Play – if you asked for Runo on Android and we invite you to the beta, your email, which we add to Runo’s tester list so that you can install Runo.
• Google Ads – if you came from a Google ad and left your email, the ad click identifier from the link and the time you left your email, so Google can tell us which ads lead to sign-ups.
• Mailgun – sends our emails, so it sees your email address and the email’s content.
• Expo – delivers push notifications, along with Apple and Google, so they see your push token.
• Rollbar – receives error reports from the Runo website.
• Heroku – hosts Runo, so it holds our database, which has all the data above, and our server logs, which record the details of requests to our server, including what you send in them.

We may also share data when the law requires it, to enforce our Terms of Service, or to protect the rights, property or safety of us, our users or others. If the company is sold or merged, your data would go to the new owner under the same promises.

Runo AI is a computer program. It reads your information (see Anthropic above) and writes Messages and plan changes for you. No person reads your week on the Runo AI Plan Tier. Its output can be wrong. Please read the health notice in the Terms.

If you train with a Coach, your Coach can see your whole Messages timeline, including Messages from earlier Coaches and from Runo AI, as well as your training data and settings. Messages are part of your history. If a Coach deletes their account, their Messages stay in your timeline, shown as “Former coach”. Coaches use the Coach Portal on the web, which records screen sessions too, so a replay can show their runners’ data.

We keep your data while your account is open. You can delete your account in the app: Settings, then Account, then Delete account. It deletes your account and your data from our database right away, and signs you out. The web account page has the same button. There is no grace period and it can’t be undone. When you delete your account we also:

• Delete your PostHog profile and replays.
• Tell Strava we are disconnecting, and remove the activities we imported from Strava.
• Tell intervals.icu we are disconnecting.
• Delete any Coach Assistant conversation about you.
• Delete any email, and the race time and survey answers with it, you left on our website to get the link or to hear when Runo is ready.

Some copies age out on their own schedule, and we can’t remove them sooner: server logs at Heroku, emails at Mailgun, error reports at PostHog and Rollbar, Anthropic’s retention described above, and workouts we already put on your intervals.icu calendar, which you can delete there. If we keep database backups, they expire on their own schedule too. If you left your email on our website and never created an account, we keep it until you ask us to delete it. Email [email protected]. If you disconnect Strava without deleting your account, the app asks whether to keep the activities already imported. The steps, and how to ask us to do it for you, are on the Delete your account page.

You can see and edit most of your data in the app. For anything else, email [email protected] and ask us to send you a copy of your data (access or export), correct something, or delete it. We handle these by hand and will reply within 30 days. Depending on where you live, you may have legal rights over your data. We honor these requests for everyone who uses Runo. You can turn off notifications and location in your phone’s settings. Session replays and analytics can’t currently be switched off in the app, so email us if you want them stopped.

Runo is for use in the United States, and our data is processed there. If you use it from elsewhere, you are sending your data to the United States.

You must be 16 or older to use Runo. If you think a younger person has made an account, email us and we will delete it.

We send your data over encrypted connections and limit who can access it. No system is perfectly secure, so we can’t promise your data will never be exposed. If a breach affects you, we’ll tell you as the law requires.

If you have a complaint, email [email protected] and we’ll do our best to fix the problem.

We’ll post changes on this page and, if they’re significant, tell you in the app or by email. The date at the top shows when it last changed.